Your Questions, Answered

Membership

Can I use Holmes Place even I am not a member?

Our strategy is to be a member’s only club for a safety and comfort of all our members, therefore we encourage you to become a short or long-term member. However, you can visit any club on a one-day–pass basis with a cost of 20 euro / visit in Premium clubs and 10 euro in Energy clubs. Also, feel free to book a meeting with our consultant, who will get you familiar with the club and offer a complimentary training that day.

Can I try the club before joining?

Yes, we offer that possibility and we understand how important is to get a feel and touch of the product and service before making a purchase. Therefore, please contact our consultant at the club of your interest for your trial day. Right after a consultation meeting, feel free to train or relax in our facilities. Book your visit.

What kind of memberships are available at Holmes Place?

Our strategy is to be a member’s only club for a safety and comfort of all our members, we encourage you to become a short or long-term member. Most memberships are for one or two-year period.

Can I buy a membership valid for all Holmes Place clubs?

Yes, we offer this type of membership. Please contact one of our clubs for a specific offer on regional or world-wide multi-club option. Send an enquire.

Do I need to bring anything with me when joining a club?

We would only need basic documents like a proof of identity (driving license, ID, passport) and proof of your banking details (bank statement or electronic pay slip). If you are a corporate member, please bring a corporate ID as well.

I have received an invitation to Holmes Place club; how can I use it?

If you have received an invitation for one or more days, as a part of a reward or cooperation, please visit the club while the invitation is valid to start your journey with us. Please note that number of days of the invitation are consecutive.
However, if you have received a one-time visit from our representative during events Holmes Place
was a part of, you have probably provided your contact information and our representative will contact you within 48 hours to activate it.

Can I invite a friend to the club?

We know how important is to feel comfortable and train with friends, who often are our motivators. That is why we frequently organize complimentary invite-a-friend special actions. Also, you have an option to contact our consultant and ask them to get in touch with your friend to set up a complimentary club visit and training session. Please note this kind of invitation for a given friend is valid once in 3 months.

Can I change my membership from one location to another?

Yes, it is possible, first please contact a new club you would like to attend. You will need to sign a transfer document – your ‘new’ club then will get in touch with your previous location to transfer and close your contract there.

Do you have a solarium and is it included?

In most of our clubs we provide a tanning service as additional option. Please contact your club reception from your club for more details.

Can I buy a separate membership for a studio fitness, gym or pool?

Strategy of our company is to make available, for all our members, the biggest variety of facilities and fitness equipment we provide. Therefore, memberships, either off-peak (limited time) or open (no limits) give access to all the club area. We believe in mixing the training routines to enjoy fitness for life.

Payment

How much does a club membership cost?

To receive an information about our current individual membership offer tailor made for your needs, please get in touch with us. We will find the best membership for you.

Are there any other costs than a membership fee?

There is a one-off joining fee at the start, which varies per club, needed to prepare documents and your membership-card. Other than that, we offer a wide range of additional services that include personal training sessions, nutrition coaching, SPA services, various workshops, guest passes and tanning booth srevice, that require additional fee.

Can I suspend membership during the contract?

Yes, it is possible to suspend your membership for a full billing month. You must notify your club 14 days before the suspension start date at the club reception. Each suspension requires 30 eur fee for the first month and then 25 eur fee for each following month. You can suspend your membership maximum for 3 months per year, twice a year at maximum.

Training

What is an Intro PT session?

An Intro PT Session is an introductory meeting with a personal trainer lasting about an hour, during which the trainer briefly interviews a new club member and, after completing a short evaluation, tailors the best training program for member’s individual goals. This session also gives a member an opportunity to become acquainted with the trainer, and all machines available at our club. If you missed your PT Intro by any chance at the start of your membership, please contact our trainers or sales consultants to book your session.

Should I book a PT session before, or can I just ask at reception?

Any Personal Training sessions should be booked beforehand at the club reception, to make sure we have a trainer available for you that can support you in achieving your particular goal.

What should I wear to the gym?

We advice to wear light, comfortable clothing that is breathable and allows you to move freely. Please ensure that your choice of clothing doesn't make other members uncomfortable. Members cannot work out topless, and closed-toe shoes (cross trainers or running shoes) must be worn in the gym at all times.

Should I tell to studio instructor that I am in this class for the first time?

Our instructors are used to ask at the start of each class, if anyone attends for a first time, for special attention and any advice, if needed. Also, feel free to let the instructor know about it and share any relevant information about your health or condition for a comfort of the class and your safety.

Are fitness classes for free?

Yes. Our membership options are OPEN, what means when joining the club, feel free to use anything we have available in our facilities. That includes: pool, saunas, Jacuzzi, Power Plate machines (if relevant), spinning and other studio classes, also any shorter group classes in the gym area i.e. Xpress training.

Should I book the space in fitness class

In most of our clubs and for most studio classes it is not required, due to a wide range of classes and time schedule available. However, please ask at our club reception for a specific class of your interest.

How often does the fitness class schedule change?

We try to make as few changes to the class schedule as possible, to assure your comfort and convenience. Any changes usually relate to the number of people willing to attend a given class, or the summer season, but the schedule changes no more than four times a year.

What age can I start using fitness club?

Due to law and safety rules in the fitness club, the minimum age of our joiners is 16. At that age a minor can join our club after a written consent from his or her parents or guardians.

Health Insurance

Wie kann ich mich anmelden?

Sie haben verschiedene Möglichkeiten. Zum einen können Sie direkt in den Club kommen und sich persönlich anmelden. Darüber hinaus können Sie uns auch Ihre Anmeldung per E-Mail zukommen lassen. Bei einigen Krankenkassen besteht auch die Möglichkeit, sich über deren Website für Kurse aus unserem Angebot anzumelden (z.B. bei der Techniker Krankenkasse)

Welche Kurse werden von meiner Krankenkasse bezuschußt?

Alle Kurse welche von der Zentralen Prüfstelle für Prävention (www.zentrale-pruefstelle-praevention.de) zertifiziert wurden, können von den Krankenkassen bezuschußt werden. Unsere Kurse sind alle hier zertifiziert worden.

Wie viele Kurse darf ich im Jahr besuchen?

Sie können so viele Kurse besuchen wie Sie wollen. Jedoch erstattet die Krankenkasse in der Regel maximal 2 Kurse / Jahr. Einige Kassen auch weniger oder mehr. Bitte erkundigen Sie sich hier direkt bei Ihrer Versicherung.

Wie hoch ist der Zuschuß meiner Krankenkasse?

In der Regel werden 80% des Kurses von der Krankenkasse bezuschußt, mind. jedoch 75,- €. Die genaue Höhe erfahren Sie bei Ihrer Versicherung.

Wann muß ich den Kurs bezahlen?

Der Kurs muss vor dem ersten Termin bezahlt werden. Nur so kann Ihnen Ihr Platz garantiert werden.

Wie kann ich den Kurs bezahlen?

Sie können den Kurs per Überweisung (Kontodaten erhalten Sie mit der Anmeldebestätigung), EC - / Maestro – Karte, Kreditkarte (VISA, Master, American Express) oder bar an der Rezeption zahlen.

Kann ich in Raten zahlen?

Eine Ratenzahlung ist leider nicht möglich.

Kann die Krankenkasse den Kurs nicht direkt bezahlen?

Die Krankenkassen erstatten nur einen Teil der Kosten. Auch sollen Sie motiviert sein, den Kurs vollständig zu besuchen. Dies ist u.a. die Bedingung für eine Erstattung des Kurses.

Wann erhalte ich meinen Zuschuß von der Krankenkasse?

Nach Beendigung des Kurses erhalten Sie eine Teilnahmebescheinigung. Diese reichen Sie bei Ihrer Krankenkasse zur Erstattung ein. In der Regen erhalten Sie das Geld ca. 2 Wochen nach Einreichung bei Ihrer Krankenkasse.

Wie lange geht so ein Kurs?

Wir haben derzeit Kurse über 8 und 10 Wochen. Eine Kurseinheit geht je nach Kursart zwischen 45 und 90 min. An Feiertagen wird in der Regel pausiert, genaueres Erfahren Sie hierzu am ersten Kurstag.

Warum haben die Kurse unterschiedliche Preise?

Dies hat mit den unterschiedlichen Längen der Kurse zu tun.

Warum haben die Kurse unterschiedliche Längen?

Dies hängt mit den Inhalten der Kurse zusammen.

Muss ich jeden Termin wahrnehmen?

Sie müssen 80% des Kurses anwesend gewesen sein, damit die Krankenkasse diesen bezuschusst. Bei 10 Terminen müssen Sie also mind. 8x dabei gewesen sein. Die Anwesenheit wird auf der Bescheinigung vermerkt. In besonderen Fällen (z.B. Krankheit) gibt es Ausnahmemöglichkeiten. Fragen Sie in diesem Fall direkt den Trainer.